Frequently Asked Questions

Standard check-in is at 3:00 PM and check-out is at 11:00 AM. If you arrive earlier or need to depart later, please contact us in advance—we'll do our best to accommodate early check-ins or late check-outs based on room availability. Luggage storage is always available if your timing doesn't align perfectly with these hours.

We offer a thoughtfully curated continental breakfast featuring fresh pastries from local boulangeries, quality coffee prepared on our La Marzocco espresso machine using beans from La Cabra Coffee, yogurt, seasonal fruit, and artisanal preserves. Breakfast can be added to your booking at a reasonable daily rate. We accommodate dietary preferences including vegan, vegetarian, gluten-free, and can assist with kosher and halal options upon request. Many guests also enjoy exploring the exceptional breakfast scene at Marché d'Aligre (3-minute walk) and the neighborhood's specialty cafés.

Yes, in-room breakfast is available upon request. We'll deliver a selection from our continental breakfast offering to your room at your preferred time. This is particularly popular with families, early risers, or guests who prefer a quiet morning before exploring Paris. Simply let us know your preference when booking or during your stay.

Absolutely. We provide vegan, vegetarian, and gluten-free breakfast options as standard. For kosher or halal requirements, please inform us at least 48 hours in advance so we can source appropriate items from specialized local suppliers. Our specialty coffee corner staff are knowledgeable about ingredients and can guide you through available options each morning.

Our standard cancellation policy allows free cancellation up to 48 hours before your scheduled arrival. Cancellations made within 48 hours of arrival are charged one night's stay. For non-refundable rates (which offer a discount), cancellations are not permitted. During high-demand periods or special events, different policies may apply—these will be clearly communicated at the time of booking.

Breakfast is not automatically included in the standard room rate but can be added for a reasonable daily fee at the time of booking or during your stay. We serve a continental breakfast featuring fresh pastries from local bakeries, quality coffee from our Specialty Coffee Corner, yogurt, fruit, and other items. Alternatively, many guests prefer to explore the neighborhood's excellent cafés and the Marché d'Aligre for breakfast.

Yes, complimentary luggage storage is available for all guests. If you arrive before 3:00 PM or need to depart after 11:00 AM, simply leave your bags with our front desk. This allows you to explore Paris freely without carrying your luggage. Storage is secure and monitored.

Our reception is staffed from 7:00 AM to 11:00 PM daily. Outside these hours, we provide a self-check-in system with detailed instructions sent via email before your arrival. If you have an emergency or urgent need outside reception hours, we have an on-call phone number available. The system works smoothly, and most guests find it convenient and easy to use.

We can arrange private airport transfers to and from Charles de Gaulle (CDG) or Orly airports for an additional fee. Contact us in advance with your flight details, and we'll coordinate a reliable driver. Alternatively, public transport is excellent: RER B from CDG to Gare du Nord, then metro to Bastille or Ledru-Rollin. From Orly, take Orlyval + RER B or the Orlybus. Total travel time is 45-60 minutes depending on the airport.

We do not have on-site parking, but there are several public parking garages within a 5-10 minute walk, including Parking Bastille and other facilities near Gare de Lyon. Street parking in the neighborhood is metered and can be challenging during busy periods. We generally recommend against bringing a car into central Paris, as public transport is far more convenient for exploring the city.

Yes, Hotel Ranque is equipped with an elevator that services all floors, making it easy to access your room with luggage. We also have accessible rooms designed for guests with mobility needs. If you have specific accessibility requirements, please let us know at the time of booking so we can ensure your comfort.

Yes, we welcome well-behaved pets. There is a small additional cleaning fee per stay (typically €20-30 depending on the size of the pet). Please inform us in advance if you're traveling with a pet so we can prepare your room and provide recommendations for nearby parks, pet-friendly spots, and veterinary services if needed.

Yes, we offer laundry and dry-cleaning services for an additional fee. Items dropped off in the morning are typically returned within 24-48 hours depending on the service. There is also a self-service launderette (laverie) about 5 minutes' walk from the hotel if you prefer to do your own laundry.

Yes, high-speed Wi-Fi is complimentary throughout the hotel and in all rooms. Our connection is suitable for video calls, streaming, and file uploads—many remote workers and business travelers rely on it for full workdays. If you experience any connectivity issues, please contact the front desk and we'll address it immediately.

Yes, we offer discounted rates for stays of 7 nights or more. Contact us directly via email or phone with your travel dates, and we'll provide a custom quote. Longer stays also allow us to adjust housekeeping schedules to reduce environmental impact and give you more privacy if you prefer.

Yes, you can request a specific room type (Solo, Couple, Family) and indicate preferences such as courtyard-facing for extra quiet or street-facing for views of Avenue Ledru-Rollin. While we can't guarantee specific room assignments until check-in, we do our best to honor requests based on availability. Let us know your preferences when booking.

We follow all current French government health guidelines, which evolve based on the situation. Our standard practices include enhanced cleaning protocols, availability of hand sanitizer, and flexible cancellation policies during uncertain times. If you have specific health concerns or requirements, please contact us and we'll provide detailed information about our current measures.

You can book directly through our website (coming soon), via email at contact@hotelranque.com, or by phone at +33 1 33 45 21 29. We also appear on major booking platforms, though booking directly often offers the best rates and flexibility. For group bookings or special requests, we recommend contacting us directly.